Terms of Service Agreement

By scheduling an appointment with Oceanic Repair Services LLC, you agree to the following terms and conditions:

• Diagnosis and Repair:
  We will diagnose the issue with your appliance and provide necessary repairs using standard industry practices. 

• Access and Safety:

• You must provide clear access to the appliance and a safe working environment for our technician, this includes securing pets in an alternate room/location and supervising any children that may be on location.                                                                                                               You are responsible for providing access to functional power, hookups & emergency shutoffs ahead of the service visit. If a utility is in disrepair, it may require correction by utility provider and/or plumber/electrician before service can resume.                                                            If at any point our technician feels he cannot safely perform his duties within the conditions provided on site, the visit may be discontinued and/or cancelled. 

• Standard Charges: 

• Diagnostic charge of $195 covers diagnostic time and travel expenses and is due at first visit. This is non-refundable if a technician has been on site, regardless of outcome.

• Balance of labor, parts and materials required to complete the repair will be due upon return. 

• We charge a flat rate fee for repair per appliance, beginning at $250, depending on type of appliance and scope of work. The diagnostic charge is applied toward the labor fee at completion of service. 

• A deposit may be required for special order items and/or high dollar repairs.

Services performed under Manufacturer Warranty: Charges MAY be due to homeowner/designated representative under the following conditions: Visit charge of $195 plus tax applies if you cannot provide the model and serial number and any requested supporting warranty documentation for your product in order to verify the warranty ahead of your service visit. Manufacturer does not cover damages caused by misuse, neglect, improper installation, or issues beyond the scope of our expertise (e.g., electrical wiring, plumbing). If manufacturer denies coverage after services have been performed, those charges are the responsibility of the homeowner/representative requesting service.                        

Finally, failure to adhere to Oceanic Repair Services LLC's terms-of-cancellation will result in a cancellation fee due to the homeowner at a rate of $115 plus tax. 

Parts & Materials: Our office and technicians will keep you informed throughout the service process of any required parts and their costs before ordering and/or installing. We aim to communicate regularly anticipated delivery dates based on estimates provided to us by the manufacturers & suppliers when available. If parts and/or materials cannot be sourced, we will discuss alternative options with you.                                                                                         

Terms of Scheduling: A credit card must be placed on file before any appointment will be confirmed, regardless of warranty status. Cancellation/No-Show Fee: Failure to have a representative on site for scheduled appointment window and/or to notify our office of cancellations or the need to reschedule the appointment with less than 24 business hours will result in trip charge being due for that original time slot at a rate of $115 plus tax. Payment is due within 15 calendar days to avoid collections activity and/or denial of future service. (732) 720-4005 /service@oceanicrepair.com can be utilized for quick communication of scheduling needs.

• Oceanic Repair Services LLC 90 Day Limited Warranty

• 90 Day Warranty on parts and labor related to initial reported issue. This excludes malfunction related to improper cleaning, maintenance or usage by the homeowner, tenant and/or occupants. All products are tested on site with homeowner and/or their designated representative before technician departure. 

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• Non-Covered Issues:
  Our 90 day warranty does not cover charges incurred for additional issues or failures outside of the scope of initial repair, damages caused by misuse, neglect, improper installation, malfunction due to improper cleaning, maintenance or usage by the homeowner, tenant and/or occupants nor does it cover issues beyond the scope of our expertise (e.g., electrical wiring, plumbing). 

Liability: Repair services may necessitate the relocation or removal of appliances from their installed positions. This may involve moving large appliances such as refrigerators away from walls or out of designated spaces for diagnostic, repair, or maintenance purposes. It is important to understand that moving appliances carries inherent risks to flooring, walls, and the appliances themselves. Potential risks include scratches, dents, and other forms of damage to property. We will take all possible precautions to mitigate these risks. We will not be held responsible for any loss of food or data due to appliance malfunction. By accepting our services, you release Oceanic Repair Services, along with its staff and contractors, from any liability pertaining to damage that may arise during the relocation of appliances for repair. This waiver encompasses all types of damage, including cosmetic and structural issues.

**Client Responsibility**: It is the client's duty to inform Oceanic Repair Services of any known vulnerabilities or issues concerning the property or appliance before the repair work commences. While we will take necessary precautions, we cannot guarantee damage prevention. **Damage Reporting**: Any damages suspected to be related to our services must be reported to Oceanic Repair Services within 24 hours of service completion. We reserve the right to investigate the reported damage and determine the appropriate course of action.

We reserve the right to modify these terms of service at any time, with notification provided on our website at www.oceanicrepair.com

Services will not be scheduled without documented acceptance of terms  electronically via emailed quote and/or acceptance on a recorded telephone line. 

By scheduling a service with Oceanic Repair Services LLC, you acknowledge that you have read and agree to these terms of service, in full. These terms of service are governed by the laws of New Jersey.

If you have any questions pertaining to these terms, please call our office at 732-720-4005 and our representatives will be happy to answer any and all questions that you have.